+91 78996 73370 info@nilssons.in

Shipping Policy

LAST REVISION: 14-10-2016

Unless otherwise indicated in the item description, all purchases will be dispatched at a maximum of 14 working days after payment. Standard delivery times by courier range are:

Within India – maximum 5 working days

We only ship within India.

In our experience the typical times are:

Dispatch: 1-2 working days

Delivery within India: 3-4 working days

Unless delivered by hand, all shipping will be with a courier of our choice, tracked and signed for. We do not take responsibility for any shipping delays due to non-availability of the customer at the time of delivery.

We reserve the right to contact the customer of any abnormal delays in dispatch or delivery.

All products are owned by Nilsson’s Music Private Limited until full payment has been received from the customer.

Costs for shipping

On all orders there is a freight cost of 5 % of the total order value added. Except if you are a customer near Kalaburagi, Karnataka. Then it is free delivery for the following pin codes:

410205, 413517, 503003, 503207, 509204, 516293, 516391, 521325, 563135, 577225, 583117, 584128, 585101, 585102, 585228, 585301, 585308, 585311, 585312, 585317, 585322, 585330, 585419

Cash on delivery

Until further notice we only offer cash on delivery for the following pin codes surrounding Kalaburagi, Karnataka:

410205, 413517, 503003, 503207, 509204, 516293, 516391, 521325, 563135, 577225, 583117, 584128, 585101, 585102, 585228, 585301, 585308, 585311, 585312, 585317, 585322, 585330, 585419

Refund and Cancellation Policy

All orders are final. We do not offer a general cancellation or refund policy.

Returns and Exchanges

All sales are final. We do not offer returns, refunds or exchanges EXCEPT in the following cases:

  1. The product is damaged during shipping.
  2. The product does not work correctly upon delivery.
  3. The product displays large cosmetic flaws that are not part of the regular finish (e.g. some hand-etched/hand finished products, as well as anodized aluminium surfaces).

Exclusions to this warranty are: sale/seconds/special sale/B-stock/blemished/prototype item that exhibits large cosmetic flaws explicitly marked and advertised as such and intimated to the customer prior to purchase.

Replacements to product purchases covered under this return/exchange policy will be dispatched within 5 working days after Nilsson’s Music Private Limited has received the product from the buyer and that there are replacement products in stock. If there are no replacement products on stock Nilsson’s Music Private Limited has the right to either cancel the order or with the consent from the buyer to purchase an exchange product from the supplier and to deliver that product when it reaches the warehouse of Nilsson’s Music Private Limited. The buyer will bear the cost of shipping back to Nilsson’s Music Private Limited in Kalaburagi, Karnataka.

In case of non-availability of a replacement, the buyer will be refunded in full within 14 days of us receiving the returned damaged product from the buyer through the same online payment channel.

Warranty

Your product is covered under a limited 1-year warranty for manufacturing defects and failures. Please write to us at onlineshop@nilssons.in to report any problem you might be facing with your product.

Shipping

In some cases shipping the product to us may not be necessary. Please contact us prior to any shipping at onlineshop@nilssons.in.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please ensure that you use a tracked/signed-for/signature verified shipping service or purchasing shipping insurance when sending items to us. We will explicitly NOT take responsibility for items lost in transit to us.

Download the Shipping Policy as a pdf.